At Starling Models we try to ensure all our customers are happy with our service. If you have any suggestions or comments please email us at email@example.com
Making A Purchase
Making a purchase could not be easier. Just browse our catalogue, click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. You should receive e-mail confirmation of your order, but for one reason or another this sometimes fail to reach the customer. Don't worry if you receive no confirmation, it's a pretty safe bet the order has reached us, so no need to order again. Stock orders should be current so please take this into account when taking your order, please just e-mail if you want to check. We can take paypal payment but are unable to accept credit card or other payments. If in the UK and prefer to pay by cheque, please make payable to Starling Models.
We are VAT registered in the UK and this is added to orders at a rate of 20% for EU orders.
We guarantee your satisfaction. Any item can be returned WITHIN 30 DAYS for a full refund if it is defective, or is returned to us for exchange or refund in the condition you reeceived it. In the latter case, you will have to cover your own shipping costs, and there will be a5% of order value restock charge. If an item arrives back with us damaged, ie "second quality", then we will only refund 1/3 of the value of the item. We suggest that you make sure that you are insured for returned packages.
We are a small company with day jobs, so orders will be processed as quickly as possible, usually within a day or two, but at times there may be a delay as life gets in the way. Orders over £100 will be sent as signed for and / or tracked. As we are based in the UK, delivery times to other parts of the world will take on average 4-5 days for Europe and 1-2 weeks for the US, Canada, Australia, New Zealand and Asia. At times this may be considerably longer due to customs and other delays.